- Jan 24, 2021
- 1 minute
SOLVE A PROBLEM WITH THE 5Y'S
Why this technique?
This technique is very interesting because generally with experience, we realize that we do not dig deep enough in solving problems encountered.
This method thus makes it possible to search more deeply into the origin of the problem by successively asking the question "Why" five times in a row. It is possible to do this in 10 minutes in a dedicated session or retrospective.
An example to fully understand the process of the session
The easiest way to understand the concept of this technique is to put it into practice with a simple case.
At the end of the sprint, we notice that a user-story (US) is not finished and we are surprised by the situation. We will therefore look for the reasons for what may for some people be related as a problem.
Why isn't US finished?
Because the dev team is late.
Why is the dev team late?
Because there were some tasks to be dealt with urgently.
Why were there tasks to be processed urgently?
Because a manager has set new priorities for Sprint.
Why did the manager set new priorities for Sprint during the course?
Because the manager was afraid of the latest sales
Why did the manager get scared of the latest sales?
Because the site can no longer increase its sales
We see that by chaining the 5 whys, we have an origin of the problem that is much more interesting to work on than if we had stopped at the first why: "Because the dev team has fallen behind".
With this very short article, I wanted to propose a very interesting method that is not known by everyone but that really allows you to work on problem solving by finding the origin of the problem.
It is simple and efficient, so it is ideal for your agile management.