Windows Computer Basics for End Users and Helpdesk Staff

By John Courtenay, Desktop Support Engineer

Language: English

This course is for you

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows: · Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly. · Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line. · How to identify the operating system of a computer you are investigating a problem with. · How to determine the hostname and IP address of a computer system · An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer. · How to setup a network printer that is located on your organisation’s local area network. · Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.

Course overview - 15

  • Physical Checks

  • When Your PC is Slow

  • Identify your operating system

  • Hostnames and IP addresses

  • Monitor Settings Overview

  • Finding programs and data

  • Internet browser overview

  • GDPR

  • Power Settings

  • Task Manager Utility

  • Task Management Commands

  • Network Shares

  • Printer Overview

  • Outlook Overview

  • Logging a Helpdesk Ticket

Meet your instructor

John John
John CourtenayDesktop Support Engineer
I've had a passion for technology from a very early age and achieved Microsoft Certified Professional status in 2004. Over the last 5 years or so I've worked on both IT support and infrastructure support and have provided solutions to 1st line helpdesk staff on how to fix basic problems.