Understanding Empathy | Grinfer.com

Understanding Empathy

By Robin Hills, Emotional Intelligence Trainer

Language: English

This course is for you

Discover ways of improving your relationships by using emotions effectively with empathy.

Empathy is the art of seeing the world as someone else sees it. When you have empathy, you can understand what a person is feeling in a given moment, and understand why their actions make sense to them. Empathy is a core component of emotional intelligence.  It helps us to communicate our ideas in a way that makes sense to others, and it helps us understand others when they communicate with us. Empathy is one of the key building blocks of great social interactions. But how do you get empathy? How do you understand what someone else is feeling if that isn't happening automatically? How can you work with emotions more effectively? A lot is talked about regarding empathy, but there is very little practical support to help you to understand empathy and help you to develop your skills in empathy.

- Discover techniques to enhance and improve your empathy

- Recognise ways to use listening to grow your skills and build relationships

- Identify emotional responses in others that drive their behaviour

- Determine how your brain works with empathy and the intelligence in empathy

By completing this course, you will be able to understand and grow your empathy and build your confidence in developing your interpersonal skills.

Course overview - 19

  • Introduction to Understanding Empathy

  • Understanding Empathy - Learning Outcomes

  • The Definition of Empathy

  • The Intelligence in Empathy

  • The Basic Anatomy of the Brain

  • The Way the Brain Works

  • The Way the Brain Work with Thinking

  • The Way the Brain Works with Empathy

  • The Neuroscience of Empathy

  • Ways of Demonstating Empathy

  • The Messages in Non-Verbal Signals

  • Interpreting Some Non-Verbal Signals

  • The Three Types of Empathy

  • Some Difficulties in Interpreting Expression of Emotion

  • Empathetic, Active Listening

  • Understanding and Developing Empathy

  • Ways to Develop Empathy

  • Review of the Course Understanding Empathy

  • Practical Activity - Developing Empathy

Meet your instructor

Robin Robin
Robin HillsEmotional Intelligence Trainer
Robin Hills is an emotional intelligence coach, trainer, and facilitator.  He is Director of Ei4Change - Emotional Intelligence 4 Change - a company specialising in personal development focused on the practical application of emotional intelligence, positive psychology and neuroscience in the workplace. Robin has over 40 years of business and commercial experience helping executives and leaders develop business performance through increased self-awareness and understanding of others to enhance their emotional intelligence. Robin is registered and accredited with the British Psychology Society as a Test User: Occupational Ability and Personality (Level A and B) and a Business Member of the Association for Business Psychology. He is qualified in the major internationally recognized profiling tools such as DISC, Myers Briggs Type Indicator (MBTI) and the Emotional Intelligence Quotient Inventory (EQ-I 2.0).  He uses these in his work to assess type, trait, behaviour, and emotional intelligence and give insights into behavior in the workplace. Robin is the author of two business books in The Authority Guide Series.  These are - The Authority Guide to Emotional Resilience in Business - The Authority Guide to Behaviour in Business Robin has developed an experiential coaching methodology "Images of Resilience" to support cathartic conversations around resilience.  This helps leaders and managers to understand resilience and stress management within themselves and in their teams leading to enhanced performance. Ei4Change has the most comprehensive range of online emotional intelligence courses available on the internet with over 200,000 learners in 180+ countries.