By Ross Maynard, Director

Performance Measurement

Language: English
All Levels

Course description

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes: 1. To monitor progress towards goals 2. To guide improvement activity where performance is not meeting the goals Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction. But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure. The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes. This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement. Who this course is for: Accountants Finance and accounting trainees Managers CFOs and Finance Directors

Related Skills

Course overview - 12

  • Agenda for the Course

  • Why do we Measure Performance?

  • Linking Performance Measures through the Organisation

  • Example Performance Measurement Linkage Chart

  • What makes a good Measure?

  • Interpreting Performance Data

  • Performance Data Example

  • Strategies to Deal with Variation

  • Embedding KPIs in an Organisation

  • Final Thoughts on Performance Measurement

  • The Performance Measurement Exercise

  • Test your Understanding

Meet your instructor

Ross Maynard
Ross MaynardDirector
I am a Fellow of the Chartered Institute of Management Accountants in the UK, and director of Ideas2Action Process Excellence Ltd.  I have 30 years’ experience as a process improvement consultant and facilitator, combining strong analytical skills, with 30 years’ experience of process analysis and improvement, and organisational transformation. I have supported improvement projects with some of the world's leading organisations including Boeing, Rolls Royce, Thermofisher Scientific, Royal Bank of Scotland, Parker Hannifin, Watlow Electric, Bosch, the NHS, and many others.  I have spoken at conferences and seminars in the UK, Denmark, Russia, Italy and Australia; and had many articles published in business journals. As well as process improvement consultancy and facilitation, I am a professional author of online business courses, and regularly delivers live webinars for the ACCA and other professional organisations. I live in Scotland with my wife and daughter.