Listening Skills: The Ultimate Workplace Soft Skills
By TJ Walker, Public Speaking Coach
This course is for you
Learn the ultimate workplace soft skill, listening, from a world-class speaker, trainer, #1 bestseller, and communications expert TJ Walker.
Learning Objectives: 1. Listen with great attention 2. Retain information delivered from clients, colleagues, customers and bosses 3. Create better connections with everyone in the workplace
Listening Skills are the quiet soft skills sauce that can make or break a career. Have you ever had a client, customer, boss, or colleague have to repeat things to you several times? Or look at you as if they were not sure, you were understanding them, or even paying attention? The ultimate form of respect you can give anyone in the workplace is listening to them. Strong listening skills seem easy and commonplace, but they are rare in most workplaces. Communications expert TJ Walker will teach you step-by-step how to build, strengthen and master excellent listening skills in this course.
Course overview - 21
Quick Wins - The Cell Phone Secret to Good Listening Skills
Stacking the Listening Environment in Your Favor
The Telephone Listening Trap Will Never Catch You Again
Housekeeping Note Sometimes You should Turn OFF Your Listening Skills
Setting Just One Agenda Item Listening
It Is Incredibly Easy to See How Well You Are Listening - Test
It's Even Easier to Listen When You Do This…
Technology Will Eat Your Brain Unless You Do This
Using Your Most Effective Body Language Tool
The Best Listening Body Language From the Neck Down
Reading the Speaker's Body
Connecting At the Emotional Level with Your Colleague To Hear All
Mastering the Art of NOT Interrupting
Asking for Clarification Is A Great Form of Listening
Engaging in Conversation at Just the Right Time
Strong Listening Creates Strong Reactions From You
Honing Your Sense of Timing and Judgment to Make You a Great Listener
Using The Magic of Pen and Paper Tools to Your Advantage
Summarizing the Conversation Is Great for You and Your Colleague
The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time!
Conclusion - Your New Reputation As a Great Listener!