By Ross Maynard, Director

KPIs for SMEs

Language: English
All Levels

Course description

This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.

There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business. This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.

There are 27 KPIs presented in this course split into four areas of the business: • customer focussed KPIs • Employee focussed KPIs • KPIs of operational performance • KPIs of financial performance As a manager of a small or medium-sized business, this course will help you to: • Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business • Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business • Establish a straightforward method of monitoring and reporting data that focuses attention on improvement • Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms • Develop confidence in performance analysis and use it effectively in the management and improvement of the business There are examples, and exercises, throughout the course to aid your learning Thank you for your interest in this course. I hope you enjoy it Course Pre-Requisites There are no course pre-requisites. What Students will Learn • Why we measure performance • What makes a good measure? • Presenting performance data • Customer Focussed KPIs for SMEs • Employee KPIs for SMEs • Operational KPIS for SMEs • Financial KPIs for SMEs • Ten KPIs to get Started • Monitoring and Managing Performance

Related Skills

Course overview - 17

  • Introduction and Agenda

  • Concepts in Performance Measurement

  • Presenting Performance Data

  • Introduction to Customer KPIs

  • Customer KPIs Part 1

  • Customer KPIs Part 2

  • Part 1 Exercise

  • Employee KPIs

  • Part 2 Exercise

  • Operational KPIs

  • Part 3 Exercise

  • Financial KPIs

  • Part 4 Exercise

  • Monitoring and Managing Performance

  • Course Exercise

  • Course Exercise Suggested Answer

  • Test your Knowledge

Meet your instructor

Ross Maynard
Ross MaynardDirector
I am a Fellow of the Chartered Institute of Management Accountants in the UK, and director of Ideas2Action Process Excellence Ltd.  I have 30 years’ experience as a process improvement consultant and facilitator, combining strong analytical skills, with 30 years’ experience of process analysis and improvement, and organisational transformation. I have supported improvement projects with some of the world's leading organisations including Boeing, Rolls Royce, Thermofisher Scientific, Royal Bank of Scotland, Parker Hannifin, Watlow Electric, Bosch, the NHS, and many others.  I have spoken at conferences and seminars in the UK, Denmark, Russia, Italy and Australia; and had many articles published in business journals. As well as process improvement consultancy and facilitation, I am a professional author of online business courses, and regularly delivers live webinars for the ACCA and other professional organisations. I live in Scotland with my wife and daughter.