By Katalin Kobli, Strategic Performance Management Advisor & Trainer

Key Performance Indicators (KPIs) Explained

Language: English
All Levels

Course description

Master the basic concepts of key performance indicators!

In this course, you will learn:

- what KPIs are and why they are useful for every business,

- how to define KPIs well,

- how to select KPIs that are aligned to your strategic goals,

- different types of KPIs, such as leading / lagging, efficiency / effectiveness, input / process / output / outcome,

- useful fields to document in a KPI repository (scorecard template included).

By the end of this course, you will get familiar with the key terminologies related to KPIs and will be able to start defining key performance indicators which are useful for measuring strategic performance.

This is a summary course based on the most important concepts related to KPIs. I have been working with Balanced Scorecards and KPIs for over 7 years, attended multiple training courses, and have helped over 90 companies in various industries with defining their KPIs and performance management processes. This course is covering the key points for you to get started. Join the course today to start learning!

Related Skills

Course overview - 11

  • Course Workbook

  • Welcome & navigating the course

  • What are KPIs - Key Performance Indicators?

  • Why does every business need KPIs?

  • What are well-defined KPIs?

  • KPI types, leading / lagging indicators

  • Efficiency / effectiveness, 'subjective' / objective KPIs

  • Value flow analysis (logic model)

  • KPI selection and balancing

  • Fields to include in your KPI repository

  • Thank you

Learners who have already enrolled in this course

Meet your instructor

Katalin Kobli
Katalin KobliStrategic Performance Management Advisor & Trainer
A Kaplan-Norton and KPI Institute certified Balanced Scorecard expert, KPI Practitioner and Performance Management Professional, with 15+ years of work experience in the corporate and non-profit world. I am an advisor and coach to business leaders and managers, having supported over 90 entities with building their balanced scorecards, outcome-focused KPI and performance management processes. I also do freelance project management - mostly related to education and sustainability. I believe that companies can derive the maximum value of data by focusing on key strategic metrics, enhancing strategic performance management capabilities, and introducing a positive learning culture. Mentoring / consultation offered in the following areas: • Balanced Scorecard set-up or enhancement • KPI / metric selection for your business / team • Developing or enhancing your corporate strategic performance management framework and processes