By Robin Hills, Emotional Intelligence Trainer

Foundation in Emotional Intelligence

Language: English
All Levels

Course description

Learn how your emotions influence your performance and drive your emotional intelligence at work.

Your emotional intelligence is your ability to combine your thinking with your feelings in order to build quality relationships and to make good authentic decisions. Emotional intelligence is different from IQ - cognitive intelligence – offering a different a perspective on success and performance at work by focusing on emotions.    Most workplace issues are people-related or relational-related underpinned by how they are feeling.  Identifying and working with emotions – yours and others – will enable you to grow your social skills with empathy to engage with people at a deeper level and to build authentic relationships.   People trained in emotional intelligence show an increase in capabilities within a few weeks, which is sustained over the long term and this helps them to further their careers.  There are measurable improvements in their decision making, their influence and their quality of life. This Foundation in Emotional Intelligence course investigates what emotional intelligence is and what it is not. Within the course, some models of emotional intelligence are explored considering what they mean and how you can apply them at work. Completing the Foundation in Emotional Intelligence course, you will be able to

- Define emotional intelligence and explain its importance - Recognise how and why emotions are important - Discover how to use emotional information in effective and meaningful ways - Identify ways that emotions can be used more effectively and efficiently - Explain how different emotions are expressed at work - List some emotional intelligence competencies that can be developed - Recognise what is involved in working with the emotional climate - State what actions you can take to work with emotional intelligence Describe simple solutions for improving emotional intelligence Ways to develop emotional intelligence are explored along with a variety of techniques that you can use immediately to work with emotional intelligence. This foundation course will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!

Related Skills

Course overview - 33

  • Introduction to this Foundation in Emotional Intelligence Course

  • Foundation in Emotional Intelligence - Learning Outcomes

  • Assessing your Emotional intelligence

  • A Straightforward Definition of Emotional Intelligence

  • What is the Difference Between EQ and EI?

  • Emotional Intelligence at Work

  • Insights into Emotions

  • Working with the Emotional Climate

  • The Advantages and Disadvantages of Emotional Intelligence

  • How Emotions are Viewed

  • The Development and Function of Emotions

  • One Minute Observation Test

  • The Basic Anatomy of the Brain

  • Emotions and Higher Order State

  • The Basic Human Emotions

  • More About Emotions

  • The Wheel of Emotions - 8 Primary Bipolar Emotions Presented in a Wheel

  • The Expression of Emotion

  • The Myth about Positive and Negative Emotions

  • Understanding Emotion

  • Identifying and Using Emotion

  • Daniel Goleman's Emotional Intelligence Framework

  • Emotional Intelligence as a Series of Abilities

  • More about Emotional Intelligence as a Series of Abilities

  • What we can Learn from the Six Seconds Model

  • Measuring and Assessing Emotional Intelligence

  • Practising and Learning Emotional Intelligence

  • Practical Hints and Tips around Practising Emotional Intelligence

  • The One Percent Solution

  • Do's and Don'ts around Working with Emotional Intelligence

  • Foundation in Emotional Intelligence Review

  • Practical Activity - Three Good Things

  • Conclusion to the Course Foundation in Emotional Intelligence

Learners who have already enrolled in this course

Meet your instructor

Robin Hills
Robin HillsEmotional Intelligence Trainer
Robin Hills is an emotional intelligence coach, trainer, and facilitator.  He is Director of Ei4Change - Emotional Intelligence 4 Change - a company specialising in personal development focused on the practical application of emotional intelligence, positive psychology and neuroscience in the workplace. Robin has over 40 years of business and commercial experience helping executives and leaders develop business performance through increased self-awareness and understanding of others to enhance their emotional intelligence. Robin is registered and accredited with the British Psychology Society as a Test User: Occupational Ability and Personality (Level A and B) and a Business Member of the Association for Business Psychology. He is qualified in the major internationally recognized profiling tools such as DISC, Myers Briggs Type Indicator (MBTI) and the Emotional Intelligence Quotient Inventory (EQ-I 2.0).  He uses these in his work to assess type, trait, behaviour, and emotional intelligence and give insights into behavior in the workplace. Robin is the author of two business books in The Authority Guide Series.  These are - The Authority Guide to Emotional Resilience in Business - The Authority Guide to Behaviour in Business Robin has developed an experiential coaching methodology "Images of Resilience" to support cathartic conversations around resilience.  This helps leaders and managers to understand resilience and stress management within themselves and in their teams leading to enhanced performance. Ei4Change has the most comprehensive range of online emotional intelligence courses available on the internet with over 200,000 learners in 180+ countries.