By Amaro Araujo, International Key Account Manager,

Conflict Resolution course

Language: English
All Levels

Course description

How to anticipate, understand and handle a conflict on a positive manner.

In this conflict resolution training, you'll get the whole spectrum of conflicts and how to resolve them positively. Very often, conflicts arise very silently and unnoticeably. If you don't tackle on time, they will keep growing and escalating. This course will allow you to read the signs and anticipate before they escalate to more significant proportions. These are some of the areas/lessons I'll address in this course of conflict resolution: - Difference between problem, disagreement, and conflict - Aspects of a conflict (Danger/risk vs. opportunity/possibility to improve) - Causes of a conflict, Signals of a conflict - Perceptions and how we process info leads to conflicts - Behavioural styles and their impact on conflicts - Steps to clarify a conflict - Conflict styles and outcomes - Communication is key to conflict resolution - Best practices on conflict resolution By the end of the course, you'll have a deeper understanding of how conflicts arise and grow, how to anticipate, and how to tackle them on a win-win outcome. You'll have a section with support material and templates at the end of the course, downloadable. You'll also find a slide-pack explaining how this course is relevant to your career.

Related Skills

Course overview - 5

  • Introduction

  • Setting the scene

  • Praticalities - the "how to's"

  • Powerful scenes of conflict styles and conflict management

  • Wrap up and support material

Learners who have already enrolled in this course

Meet your instructor

Amaro Araujo
Amaro AraujoInternational Key Account Manager,
Author of the books "sales is my passion" and "Career Path Compass" I am a six languages speaker and international sales executive with extensive experience in international and multicultural environments. Passionate about life, entrepreneurship, curious mind, dreamer, public speaker, and writer Regular publisher in Linkedin, Quora, and Medium I have high customer and Stakeholder focus, excellent negotiation skills, and management of portfolios, over-delivering my targets. - Excellent interpersonal skills managing relationships with involved key stakeholders and customers - Flexible, accepting change and adapting quickly to new environments or strategies - Multicultural mindset and experience - Sales "hunter" and "farmer" with high-level negotiation skills - Enthusiastic and energetic with a calm pace. - Diversity & Inclusiveness promoter Consultant works/freelance: Helping startups and mid-size companies scale up sales, build sales teams, define market positioning, route to markets and/or internationalization.