Conflict Resolution course
By Amaro Araujo, International Key Account Manager,
This course is for you
How to anticipate, understand and handle a conflict on a positive manner.
In this conflict resolution training, you'll get the whole spectrum of conflicts and how to resolve them positively. Very often, conflicts arise very silently and unnoticeably. If you don't tackle on time, they will keep growing and escalating. This course will allow you to read the signs and anticipate before they escalate to more significant proportions. These are some of the areas/lessons I'll address in this course of conflict resolution: - Difference between problem, disagreement, and conflict - Aspects of a conflict (Danger/risk vs. opportunity/possibility to improve) - Causes of a conflict, Signals of a conflict - Perceptions and how we process info leads to conflicts - Behavioural styles and their impact on conflicts - Steps to clarify a conflict - Conflict styles and outcomes - Communication is key to conflict resolution - Best practices on conflict resolution By the end of the course, you'll have a deeper understanding of how conflicts arise and grow, how to anticipate, and how to tackle them on a win-win outcome. You'll have a section with support material and templates at the end of the course, downloadable. You'll also find a slide-pack explaining how this course is relevant to your career.
Course overview - 5
Setting the scene
Praticalities - the "how to's"
Powerful scenes of conflict styles and conflict management
Wrap up and support material