Business Performance Management

Measuring, Managing and Improving Business Performance

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals. The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals These are the topics covered in this course. The course is divided into four parts: Part 1: Concepts in Managing Business Performance Part 2: Models of Business Performance Management Part 3: Measuring, Managing and Improving Business Performance Part 4: The Business Performance Management Exercise The key topics covered in this course include: • A brief history of Business Performance Management • Principles of Business Performance Management • Models of Business Performance Management • Critical Success Factors and Performance Measures • From Organisational Measures to Operational Metrics • Analysing Performance Data • Improving Business Performance There are examples, exercises, projects and tests throughout the course to aid your learning Thank you for your interest in this course. I hope you enjoy it Course Pre-Requisites There are no course pre-requisites. What Students will Learn • The Definition and Function of Business Performance Management • The Activities in Business Performance Management • A History of Business Performance Management • Modern Models of Business Performance Management • The Purpose of Management • Mission and Strategy • Principles of Performance Management • Management by Objectives • The Performance Pyramid • The Balanced Scorecard • The Lean Philosophy • Benefits Realisation • The Problem with Financial Metrics • The Three Levels of Performance Measures • From Critical Success Factors to Performance Measures • Principles for Effective Reporting • Managing and improving business performance • The Problem Statement, Goal Statement and tools for Root Cause Analysis • Key Learning Points