By Ross Maynard, Director

Business Performance Management

Language: English
All Levels

Course description

Measuring, Managing and Improving Business Performance

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals. The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals These are the topics covered in this course. The course is divided into four parts: Part 1: Concepts in Managing Business Performance Part 2: Models of Business Performance Management Part 3: Measuring, Managing and Improving Business Performance Part 4: The Business Performance Management Exercise The key topics covered in this course include: • A brief history of Business Performance Management • Principles of Business Performance Management • Models of Business Performance Management • Critical Success Factors and Performance Measures • From Organisational Measures to Operational Metrics • Analysing Performance Data • Improving Business Performance There are examples, exercises, projects and tests throughout the course to aid your learning Thank you for your interest in this course. I hope you enjoy it Course Pre-Requisites There are no course pre-requisites. What Students will Learn • The Definition and Function of Business Performance Management • The Activities in Business Performance Management • A History of Business Performance Management • Modern Models of Business Performance Management • The Purpose of Management • Mission and Strategy • Principles of Performance Management • Management by Objectives • The Performance Pyramid • The Balanced Scorecard • The Lean Philosophy • Benefits Realisation • The Problem with Financial Metrics • The Three Levels of Performance Measures • From Critical Success Factors to Performance Measures • Principles for Effective Reporting • Managing and improving business performance • The Problem Statement, Goal Statement and tools for Root Cause Analysis • Key Learning Points

Related Skills

Course overview - 31

  • Part 1 Introduction and Agenda

  • Concepts in Business Performance Management

  • The Purpose of Management

  • Exercise: Mission and Objectives

  • Part 1 Project

  • Part 2 Introduction and Agenda

  • Management by Objectives

  • The Performance Pyramid

  • The Balanced Scorecard

  • The Lean Philosophy

  • Benefits Realisation

  • Part 2 Project

  • Test your Knowledge 1

  • Part 3 Measuring Managing and Improving Business Performance

  • Exercise: Performance Measures

  • Analysing Performance Data

  • Operational Metrics

  • Reporting Performance Data

  • Improving Business Performance

  • Exercise: More Performance Measures

  • Key Learning Points

  • Part 3 Project

  • Test your Knowledge 2

  • Part 4 Nightingale Care 1

  • Nightingale Care Suggested Answer 1

  • Nightingale Care 2

  • Nightingale Care Suggested Answer 2

  • Nightingale Care 3

  • Nightingale Care Suggested Answer 3

  • Nightingale Care 4

  • Nightingale Care Suggested Answer 4

Learners who have already enrolled in this course

Meet your instructor

Ross Maynard
Ross MaynardDirector
I am a Fellow of the Chartered Institute of Management Accountants in the UK, and director of Ideas2Action Process Excellence Ltd.  I have 30 years’ experience as a process improvement consultant and facilitator, combining strong analytical skills, with 30 years’ experience of process analysis and improvement, and organisational transformation. I have supported improvement projects with some of the world's leading organisations including Boeing, Rolls Royce, Thermofisher Scientific, Royal Bank of Scotland, Parker Hannifin, Watlow Electric, Bosch, the NHS, and many others.  I have spoken at conferences and seminars in the UK, Denmark, Russia, Italy and Australia; and had many articles published in business journals. As well as process improvement consultancy and facilitation, I am a professional author of online business courses, and regularly delivers live webinars for the ACCA and other professional organisations. I live in Scotland with my wife and daughter.